Terms & Conditions

1. Agreement to these terms

These Terms & Conditions form a binding agreement between you and DigMusEd (Digital Music Education) ("DigMusEd", "we", "us") governing your access to https://www.digmused.com and all related services, including examinations, remote proctoring, the candidate portal, the concert video store and orchestra programmes.

By accessing the site, creating an account, booking an exam or making a purchase you confirm that you have read, understood and accept these terms and our Privacy Policy. If you do not accept them, you must not use the services.

A person under 18 may use the services only with the consent of a parent or legal guardian, who accepts these terms on their behalf and remains responsible for their compliance. A school or teacher may accept on a candidate's behalf only if they confirm they hold that parental or guardian consent.

Your acceptance by ticking a box, submitting a form or completing a purchase is an electronic signature with the same legal effect as a handwritten one under the Evidence Act 2011. We record the time and version of your acceptance.

2. Accounts and eligibility

• You must provide accurate, current and complete information and keep it up to date. Misrepresentation of identity, age, grade or eligibility may void an entry without refund.
• Accounts are personal. You are responsible for keeping your password confidential and for all activity carried out under your account.
• Staff, examiner and exam board accounts are created only by DigMusEd. Public self-registration for administrative accounts is not available.
• We may suspend or terminate any account that breaches these terms, compromises examination integrity or poses a security risk.

3. Examination entries, fees and refunds

• An entry is confirmed only when the applicable fee has been received in full, or a valid 100% discount code has been applied, and the entry has been approved by DigMusEd.
• Fees are quoted in the currency shown and inclusive of applicable taxes (including VAT where chargeable) unless stated otherwise, and are non-transferable.
• Once an entry has been approved, fees are non-refundable, except: (a) where we cancel or cannot deliver the session, (b) for a duplicate or erroneous payment, (c) where you withdraw in writing before approval, or (d) where the law requires a refund. Refunds are made to the original payment method within a reasonable time.
• Candidates must select an exam month at entry. The submission deadline is 28 days from the first day of that month. Late or missing submissions are recorded as an absence with no refund.
• We may reschedule or cancel a session for operational, technical or force-majeure reasons; in that event we will offer a rescheduled session or a refund of the fee paid, at your choice.

4. Conduct during examinations and proctoring

• Remote proctoring involves biometric and other sensitive personal data. You will be asked for your explicit consent to identity verification, webcam monitoring, environment scanning and audio monitoring before a remotely proctored exam begins; you may decline, but the exam cannot then be taken remotely. The resulting evidence is handled as described in the Privacy Policy.
• Only permitted materials and one exam device may be present. Additional phones, second screens, notes, other persons in the room, communication with third parties, use of AI tools and any impersonation are prohibited.
• Recordings must be single, unedited takes in which the candidate is clearly visible and states their full name and unique exam number at the start.
• Malpractice — including plagiarism, collusion, impersonation, use of prohibited materials or tampering with the proctoring software — may result in disqualification, annulment of results, withdrawal of certificates, a bar on future entries and referral to your school, employer or the authorities.
• Automated integrity flags are always reviewed by a human before any sanction is imposed. Before a sanction takes effect we will tell you the reason and give you a reasonable opportunity to respond. You may appeal a decision under section 5.

5. Results and certificates

• Results are issued as Distinction, Merit, Pass or Below Pass in accordance with the published rubric. Marking is carried out by qualified examiners and moderated internally.
• Examiners' academic judgement is final. Appeals may challenge procedure, administration or arithmetic, not the exercise of academic judgement.
• Queries and appeals must be submitted in writing within 14 days of the publication of results, together with any fee published for a remark.
• The physical or digital certificate remains our property; we may withdraw or reissue a certificate obtained through error, misrepresentation or malpractice, after giving you the chance to respond.
• DigMusEd qualifications are awards of DigMusEd. Unless we state otherwise in writing, they are not a government-issued or statutory qualification, and we make no promise that any school, employer or institution will recognise them.

6. Concert store, digital content and orchestra

• Purchases of concert videos and all-access passes grant a personal, non-exclusive, non-transferable, revocable licence to stream the content for personal, non-commercial viewing on this site only.
• You may not download, record, copy, re-broadcast, publicly perform, share credentials for, or circumvent any technical protection applied to the content. Breach terminates the licence immediately without refund.
• Where a purchased title is not yet available, you join a waiting list and will be notified by email when the full video is published; this is not a defect and does not entitle you to a refund.
• Because digital content is made available immediately, it is non-refundable once streaming has begun, except where the content is faulty, is not as described, or the law requires otherwise.
• Orchestra registration is an expression of interest only. Submission does not guarantee a place; selection follows audition and is at our sole discretion.

7. Intellectual property

All content on the site — syllabuses, question papers, rubrics, recordings, photographs, text, graphics, logos, software and the DigMusEd name and marks — is owned by or licensed to DigMusEd and protected by the Copyright Act 2022 and other applicable laws. You may not copy, adapt, distribute, publish, scrape, train machine-learning models on, or create derivative works from any part of it without our prior written consent.

You retain ownership of the performance recordings and materials you submit, and grant DigMusEd a non-exclusive, royalty-free licence to store, reproduce and process them for assessment, moderation, verification, quality assurance, dispute resolution and regulatory purposes, for the retention periods in the Privacy Policy.

We will not use your recordings, name or images for promotion or marketing without your separate, optional consent (or, for a child, that of a parent or guardian). Refusing or withdrawing that consent does not affect your exam or result.

You confirm that you have the right to submit the works you perform, and that submitting a recording for assessment does not require any further permission from the composer or publisher for that purpose.

8. Acceptable use

• Do not attempt to gain unauthorised access to any account, server, database or storage area, or probe, scan or test the vulnerability of the platform.
• Do not upload malware, unlawful, defamatory, obscene or infringing material, or content that violates another person's privacy.
• Do not use bots, scrapers or automated means to access the services, or resell or commercially exploit any part of them.
• Do not interfere with the operation of the platform or with other users' use of it.

9. Payments and chargebacks

Payments are processed by third-party providers subject to their own terms. You warrant that you are authorised to use the payment method. Fraudulent transactions and unjustified chargebacks may result in suspension of access, annulment of entries and recovery of costs.

10. Third-party links and services

The site may link to or integrate third-party services. We do not control and are not responsible for their content, availability, security or practices, and any dealings with them are at your own risk.

11. Availability and no warranty

The services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law we exclude all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, or that any particular result, grade, placement or outcome will be achieved.

You are responsible for your own device, camera, microphone, power supply and internet connection. Failures on your side during an examination are not our responsibility.

12. Limitation of liability

To the maximum extent permitted by Nigerian law, and without affecting any right you have as a consumer under the Federal Competition and Consumer Protection Act 2018 that cannot lawfully be excluded, DigMusEd, its owners, directors, officers, employees, examiners and partners shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss, or for loss of profit, opportunity, data, reputation, academic standing or anticipated savings, however arising.

Our total aggregate liability arising out of or in connection with the services, whether in contract, tort (including negligence), statute or otherwise, is limited to the total amount you paid to DigMusEd in respect of the specific service giving rise to the claim in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

13. Indemnity

You agree to compensate DigMusEd, its owners, directors, officers, employees, examiners, contractors and partners for losses, damages, costs and reasonable legal fees that they actually incur as a direct result of your breach of these terms or of any law, your infringement of third-party rights through content you submit, your examination malpractice, or your misuse of an account issued to you. This does not apply to a child, or to losses caused by our own breach, negligence or fraud.

14. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including power or internet failure, network or hosting outage, cyber-attack, strike, civil unrest, epidemic, government action, fire or natural disaster.

15. Suspension and termination

We may suspend or terminate your access immediately, without refund, where we reasonably believe you have breached these terms, engaged in malpractice or created a security or legal risk. Sections concerning intellectual property, indemnity, limitation of liability and governing law survive termination.

16. Governing law and dispute resolution

These terms are governed by the laws of the Federal Republic of Nigeria. The parties will first attempt to resolve any dispute amicably within 30 days of written notice. Failing that, the dispute shall be referred to arbitration in Lagos, Nigeria under the Arbitration and Mediation Act 2023 before a single arbitrator, in English, and the award shall be final and binding. Nothing prevents either party from seeking urgent injunctive relief from the courts of Nigeria, which otherwise have jurisdiction. Nothing in this section limits your right, as a consumer, to complain to the Federal Competition and Consumer Protection Commission, or, on a data protection matter, to the Nigeria Data Protection Commission.

17. General

• These terms, together with the Privacy Policy and any exam-specific rules, constitute the entire agreement between us.
• If any provision is held unenforceable, the remainder continues in full force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign your rights; we may assign ours on notice as part of a reorganisation or transfer of business.
• We may amend these terms; the current version and effective date appear on this page. Effective 29 September 2026. We will give reasonable notice of material changes, which apply to entries and purchases made after they take effect; continued use after that date constitutes acceptance.

18. Contact

Questions about these terms: info@digmused.com. Data protection matters: dpo@digmused.com.